Authenticity & Trust
1. Are all handbags authentic?
Yes, every handbag at Luxevra is 100% authentic. Each item undergoes a detailed authentication process before being listed.
2. How do you verify authenticity?
We carefully examine materials, stitching, hardware, branding, and overall craftsmanship. Each item is reviewed by experienced specialists.
3. Do your bags come with original packaging?
Handbags include original boxes, dust bags, or accessories. This is clearly mentioned in the product description.
4. Can I get the bag authenticated independently?
Yes, you are welcome to authenticate the bag through any professional authentication service.
5. What if the item turns out to be not authentic?
We offer a full refund under our Authenticity Guarantee if an item is proven inauthentic.
Product Condition
6. What does condition rating mean?
We rate items based on their condition:
- 10/10 – Brand New
- 9/10 – Excellent
- 8/10 – Very Good
- 7/10 – Good
7. Are pre-owned bags used?
Yes, our handbags are pre-owned, but they are carefully selected and inspected to ensure high quality.
8. Will there be signs of wear?
Some items may show minor signs of use. All details are clearly shown in product images and descriptions.
Shipping & Delivery
9. How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–9 business days depending on location.
10. Do you offer free shipping?
Yes, we offer Free Shipping on all orders.
11. Is shipping insured?
Yes, all shipments are fully insured for your protection.
12. Will I receive a tracking number?
Yes, once your order is shipped, you will receive a tracking number via email.
13. Do I need to sign for delivery?
Yes, all deliveries require a signature to ensure secure receipt.
International Orders
14. Do you ship internationally?
Yes, we ship worldwide but currently we are shipping in UK and USA.
15. Will I have to pay customs duties?
Customs duties or taxes may apply depending on your country. These are the responsibility of the customer.
16. Why is the price shown in GBP?
Our store is based in the UK, so prices are listed in GBP. International customers may see converted prices in their local currency.
Payments
17. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay.
18. Is checkout secure?
Yes, all payments are processed through secure and encrypted systems.
19. Can I pay in USD or other currencies?
Yes, your payment provider may convert GBP into your local currency automatically.
Returns & Refunds
20. Do you accept returns?
Returns are accepted if the item does not match the description, subject to our return policy.
21. How do I request a return?
You can contact our support team with your order details to initiate a return request.
22. How long do refunds take?
Refunds are typically processed within 5–10 business days after approval.
Orders & Products
23. Do you have multiple pieces of the same bag?
Most of our handbags are one-of-a-kind. Once sold, they may not be available again.
24. Can I reserve a bag?
We operate on a first-come, first-served basis. Items are not reserved unless stated.
25. Can I request a specific bag?
Yes, you can contact us to request specific models, and we will try to source them for you.
26. Are your bags cleaned or restored?
We ensure all handbags are presented in their best condition while maintaining authenticity.
Customer Support
27. How can I contact Luxevra?
You can reach us via email or WhatsApp for assistance.
28. How quickly do you respond?
Our team typically responds within 1–2 hours.
29. Can I get help choosing a bag?
Yes, our team is happy to assist you in selecting the perfect handbag.
Trust & Experience
30. Why should I trust Luxevra?
We focus on authenticity, transparency, and customer satisfaction. Every handbag is carefully verified and presented with full details.
31. Is Luxevra a trusted store?
Yes, we are committed to providing a secure and reliable luxury shopping experience.
32. Do you sell new or pre-owned bags?
We specialize in authenticated pre-owned luxury handbags.